Privacy Policy

1. Introduction

This Privacy Policy outlines how Gold Road Personnel Pty Ltd (“we”, “us”, “our”) handles your personal information. We are committed to safeguarding the privacy of individuals whose information we collect, use, store and disclose in connection with our recruitment and staffing services. This policy applies to all personal information collected through our recruitment activities, client interactions, and our website: www.goldroadpersonnel.com.au.

2. What Personal Information We Collect

Depending on how you interact with us, we may collect:

(a) Contact Information:
Name, address, email address, and phone number(s).

(b) Employment Information:
Résumés, employment history, qualifications, licences, references, and job preferences.

(c) Background Information:
Date of birth, gender, and Indigenous status (if provided).

(d) Health Information:
Medical clearances or vaccination status (where legally required or necessary for a role). Collected only with your explicit consent.

(e) Emergency Contact Information:
Name and contact details of your nominated emergency contact.

(f) Work Rights and Identity Documentation:
Passport, visa status, driver’s licence, or other legal documents confirming work rights in Australia.

3. Definitions under Australian Law

Under the Privacy Act 1988 (Cth):

Personal Information means information or an opinion that identifies or could reasonably identify an individual, whether true or not.

Sensitive Information includes information about your:

  • Racial or ethnic origin
  • Health
  • Criminal record
  • Union or political memberships

Sensitive Information is only collected or used:

  • With your explicit consent;
  • Where required by law; or
  • Where directly relevant to the role or service.

Sensitive Information is handled with additional safeguards including encryption, limited access, and confidentiality protocols.

4. How We Collect Personal Information

We may collect information via:

  • Online registration forms, job applications or through our Website;
  • Direct communication (phone, email, interviews, online platforms);
  • Third parties such as referees, prior employers, or background screening providers (with your consent);
  • Cookies and website analytics tools;
  • Lawful public sources such as LinkedIn or professional registers.

We aim to collect information directly from you wherever possible. If we receive information from a third party, we will take reasonable steps to notify you.

5. Why We Collect and Use Your Personal Information

We collect and use personal information to:

  • Assess your suitability for roles and match you with job opportunities;
  • Submit your application to potential employers;
  • Conduct reference, visa, qualification, and criminal checks (where required);
  • Administer payroll and onboarding if placed into employment;
  • Meet legal and regulatory obligations;
  • Improve our recruitment services and systems;
  • Send job alerts or recruitment-related communications (you may opt out at any time).

We do not use Sensitive Information for marketing purposes.

6. Disclosure of Your Information

We may share your personal information with:

  • Employers or clients seeking to fill roles;
  • Referees and verification agencies;
  • Background and screening service providers;
  • Cloud and IT service providers who store or process our data;
  • Legal or government authorities where required by law.

All third-party providers must adhere to the relevant privacy principles:

  • Keep your information confidential;
  • Use it only for agreed purposes;
  • Notify us of any data breaches or unauthorised access.

A list of our key service providers is available upon request

7. Security and Retention of Personal Information

We take reasonable steps to protect your information against loss, misuse, unauthorised access, alteration or disclosure.

Our security measures include:

  • Encrypted databases and secure cloud storage;
  • Restricted staff access on a need-to-know basis;
  • Multi-factor authentication and secure networks;
  • Regular security audits and staff training.

Data Retention:
We retain most personal information for up to 7 years, or longer if required by law. Once no longer needed, data is securely destroyed or de-identified.

8. Access and Correction

In accordance with Australian Privacy Principles 12 & 13, you have the right to:

  • Request access to your personal information;
  • Request correction if your information is inaccurate, outdated, or incomplete.

We will respond to all access or correction requests within a reasonable timeframe.

9. Complaints Procedure

If you have a privacy concern or believe your information has been mishandled:

  1. Contact our Privacy Officer using the details in Section 11.
  2. We will acknowledge your complaint within 5 business days.
  3. We aim to resolve the issue within 30 business days.
  4. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
    1300 363 992 | www.oaic.gov.au

10. Overseas Transfers

We do not send your personal information overseas unless:

  • You have given clear and informed consent; or
  • It is required to perform a service you have requested and adequate safeguards are in place.

If you request an overseas transfer, you acknowledge that the recipient may not be subject to the Australian Privacy Principles, and we cannot be held responsible for their privacy practices.

11. Contact Us – Privacy Queries

Privacy Officer
Gold Road Personnel Pty Ltd
Suite 7, 1297 Hay Street, West Perth WA 6005
chris@goldroadpersonnel.com.au
08 6256 1439
www.goldroadpersonnel.com.au

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in legislation or business operations. The most recent version will always be available on our Website. Significant updates may be communicated directly to clients, candidates, or users.